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Wood Floor Refurbishment - Terms and Conditions


  • If building works is being carried out we will make an assessment as to when the floor should be refurbished, as it should be the last thing to complete.
  • It is the client's responsibility to remove any existing floor coverings, so that the floor can be viewed in full. We reserve the right to charge for any extra remedial works or repairs that may be necessary.
  • The floor must be clear from all other tradesmen and must be completely clear of all debris prior to commencement of work.
  • It is the client's responsibility to clear the room of all furniture and any building materials prior to work commencing. We will accept no responsibility to any damage to any items not cleared by the client.
  • Areas may be sanded prior to all tradesmen having finished their work HOWEVER IT IS NOT our responsibility to protect the floor from this point.
  • Return visits for damage to the floor will be charged for.
  • Part completion of work is possible BUT strictly by agreement only.
  • All areas must be signed off by an authorised representative on site, on a daily basis.
  • All comments regarding our operators, machinery, condition of the floor and working practices MUST be reported on the signing off sheet for any necessary action to be taken.
  • We reserve the right to adapt any specifications of our work methods and materials used, as we see fit.
  • The greatest care will be taken to protect the walls and skirting's, but we accept no responsibility for any damage caused during the sanding process, and any subsequent cost involved in repair or redecoration.
  • Please note that when sanding existing wooden floors, any surface stains such as paint, carpet adhesives, fruit juices, wine or watermarks may have soaked below the surface of the timber and may not be removed during the sanding process.

2. LIGHT SANDING (overcoat)
Please note that this procedure will not produce an "as new" floor. We cannot guarantee that the following will be removed:

  • Deep scratches
  • Uneven wear
  • Ingrained dirt and stains
  • Severe indentations
  • Non-compatible seals from previous refurbishment works.


  • All filling is charged as an extra.
  • All filling work must be signed off.
  • Any subsequent gapping of the floor that requires extra filling will be charged for.
  • Gaps may open up naturally due to the wood movement
  • Filling in floorboards will dislodge over time.


  • We reserve the right to override stain specifications to ensure stain and seal compatibility.
  • Once the colour has been agreed, any subsequent changes will be charged for.
  • Absolute matches are not possible.
  • Stain colour will vary according to timber species.
  • Complete uniformity when staining is not possible.
  • Staining can only be applied to bare timber.
  • Scratches that penetrate the seal will show the original timber colour.
  • Stains will produce a similar colour to a wood species, BUT NOT a similar grain.


  • All seals and finishes will be agreed prior to commencement of work.
  • Compatibility will be advised and we reserve the right to advise an appropriate specification, as we feel necessary.
  • We must advise on any environmental policies or issues concerning VOC's and we will advise accordingly.
  • Seal application by hand is not always uniform HOWEVER; our utmost care and attention will be taken to produce the best possible finish.
  • Adequate ventilation must be made available during the application and drying of the seal. This may mean that windows may need to be left open. The responsibility of securing the site, once seals have been applied, is solely down to the site representative.
  • The floor should be protected after sealing so that no traffic comes into contact with the floor until the project is handed over.
  • Please note that seal curing times must be adhered to before the floors are put back into full use.
  • We do not replace any furniture after completion of any refurbishment, as the seal must be left to fully cure.
  • All furniture etc. should be protected from coming into direct contact with the floor to avoid any scratching


  • A curing time of 72 hours MUST be observed on all sites BEFORE any newly sealed floors are covered with any type of protective sheeting / coverings.
  • If this procedure IS not observed then we cannot be held responsible for any damage to the floor or seal once we have completed our refurbishment.


  • The sanding process will produce small levels of dust
  • We are recognised in the industry to have 95-98% of all dust capture
  • On completion of the sanding process, and at certain intermissions, vacuuming of the dust from the floor will take place.
  • If the client wishes any removing of dust other than from the floor, then we can do this BUT it will incur an extra cost as it is not a normal part of the process.
  • If you are concerned about dust levels then please contact us prior to commencement of any work.


  • Once the seal is dry the area should be subject to light traffic only for the first 72 hours.
  • Floor coverings should only be replaced once the curing time has been observed.
  • Care must be taken when moving furniture onto the refurbished floor.
  • Full traffic to the area should only be resumed once full curing has taken place.
    We cannot take any responsibility for any damage to the floor once refurbishment has been completed.

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Total Floor Care, Jamsey Barton, Merridge Hill, Spaxton,Bridgwater, Somerset.TA5 1QW | Email: info@totalfloorcare.com
Bridgwater Office: 01278 588 027 | Cheltenham: 01242 801 974 | Bristol: 0117 405 8907 | Exeter: 01392 241 660
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